HOSTDIME'S MANAGED SERVICES

HostDime offers both self managed and three levels of managed service tiers. Choose the service that's right for you.

Managed services icon

HostDime's services include different management levels to suit your business' needs. Those who utilize HostDime's managed services find it saves countless time, money, and resources, while allowing their team to focus on the core elements critical to their business. We've got your back with four specific types of managed services best suited to your needs; with almost two decades of managed experience, rest assured you're in good hands.

Self Managed

0.00/mo

Managed

4,000.00/mo

Best Value

Fully Managed

15,000.00/mo

Fully Managed Network
  • Fully redundant network powered by Juniper and Cisco routers & switches
  • Layer 2 network delivery
  • Tier 1 network providers
  • Load balanced network with no points of failure
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Fully Managed Hardware
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24/7/365, On-Demand Enterprise Support Checkmark icon Checkmark icon Checkmark icon
Included Admin Hours 0 2 5
Price Per Additional Admin Hours 5000 3500 2000
Human Ticket Response SLA Best effort Within 4 hours Within 2 hours
Root Access Full Root access No Root SSH access by default No Root SSH access by default
SSL Certificate Installations 0 1 3
Control Panel and Web Services Not included icon Checkmark icon Checkmark icon
Backups and Restoration Not included icon Checkmark icon Checkmark icon
Abuse Response Team Support Not included icon Not included icon Checkmark icon
Additional Data Center Support
  • Kernel updates provided via standard and/or supported repository (custom kernels not supported).
  • One free OS re-installation within 14 day grace period (custom OS installations not supported).
  • Hardware diagnostics.
  • Clone restore to a replacement disk for failing primary disks.
  • Standard on-server initial network configuration for supported control panels.
  • Layer 3 network connectivity configuration for assigned IP allocation.
  • Standard IPMI configuration for iKVM Remote Console (uses last IP of initial IP allocation).
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LAMP Stack Support Not included icon Checkmark icon Checkmark icon
WIMA Stack Support Not included icon Checkmark icon Checkmark icon
Uptime Monitoring
  • Monitoring provided for environment and network availability. Troubleshooting will be provided when server is not responding to ping requests or showing as offline.
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PCI Compliance Report : Review and Configuration Not included icon Not included icon Checkmark icon
Service Monitoring
  • Monitoring provided for critical environment services (Exim, MySQL, etc.). Troubleshooting provided for when services go down.
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Advanced LAMP Stack Support Not included icon Not included icon Checkmark icon
Advanced WIMA Stack Support Not included icon Not included icon Checkmark icon
Solutions Architect Advisory
  • On-request consultation with a member of the Solutions Architecture team to make sure your services are keeping up with your needs as your business grows.
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Content Management System Vulnerability Report Not included icon Not included icon Checkmark icon
Proactive Security Advisor Review and Enhancement Not included icon Not included icon Checkmark icon
Backup Verification Not included icon Not included icon Checkmark icon

Support provided for clients who ignore administrative advice from HostDime technicians will incur on-demand hour charges.


Core Service Updates

Packages on the managed tier level are required to have core service updates provided through the control panel processed by the owner of the account. This simple procedure involves logging into the server control panel and clicking the button(s) to execute the updates. The list of these core services are as follows:

You can find resources on many of these operations and more in the HostDime Knowledge Base.

HostDime’s administrators may process these updates for the owner using on-demand hours as requested by the owner. Should these services fall out of date and become security compromised or EOL (end-of-life), all managed assistance will result in on-demand hours consumption.

Our Fully Managed and Fully Managed Enterprise tiers include this upgrade service without any on-demand hours consumption. This offers the owner peace of mind that your services will be kept up to date by our team of expert administrators. If you wish to upgrade your account to one of these tiers, please contact our Data Center Infrastructure Sales team.

** Support requests for software which has reached the end of its development cycle (EOL) will require an additional expenditure of admin hours to upgrade the software to a developer supported version. **


À la Carte Services and Upgrades

Expert hands-on assistance for features not listed above are available for an administrative fee with any package.

Sometimes you need additional, specialized assistance from our expert technicians. HostDime provides you the freedom to purchase services à la carte.

your needs grow, we will be there for you. We gladly provide assistance with upgrading your service upon request. We will thoroughly review your existing package, factor your current and future requirements, and provide custom tailored options. Every client has different needs and we will always do our best to accommodate your needs.

For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to contact us for a quick response.

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