HostDime's services include different management levels to suit your business' needs. Those who utilize HostDime's managed services find it saves countless time, money, and resources, while allowing their team to focus on the core elements critical to their business. We've got your back with four specific types of managed services best suited to your needs; with almost two decades of managed experience, rest assured you're in good hands.
Self Managed0.00/mo |
Managed4,000.00/mo |
Best Value
Fully Managed15,000.00/mo |
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Fully Managed Network
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Fully Managed Hardware
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| 24/7/365, On-Demand Enterprise Support | |
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| Included Admin Hours | 0 | 2 | 5 |
| Price Per Additional Admin Hours | 10,000 | 3,500 | 2,000 |
| Human Ticket Response SLA | Best effort | Within 4 hours | Within 2 hours |
| Root Access | Full Root access | No Root SSH access by default | No Root SSH access by default |
| SSL Certificate Installations | 0 | 1 | 3 |
| Control Panel and Web Services |  |
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| Backups and Restoration | |
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Abuse Response Team Support
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Additional Data Center Support
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| LAMP Stack Support | |
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WIMA Stack Support
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Uptime Monitoring
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| PCI Compliance Report : Review and Configuration | |
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Service Monitoring
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| Advanced LAMP Stack Support | |
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| Advanced WIMA Stack Support | |
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Solutions Architect Advisory
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| Content Management System Vulnerability Report | |
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| Proactive Security Advisor Review and Enhancement | |
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| Backup Verification | |
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Support provided for clients who ignore administrative advice from HostDime technicians will incur on-demand hour charges.
Packages on the managed tier level are required to have core service updates provided through the control panel processed by the owner of the account. This simple procedure involves logging into the server control panel and clicking the button(s) to execute the updates. The list of these core services are as follows:
You can find resources on many of these operations and more in the HostDime Knowledge Base.
HostDime’s administrators may process these updates for the owner using on-demand hours as requested by the owner. Should these services fall out of date and become security compromised or EOL (end-of-life), all managed assistance will result in on-demand hours consumption.
Our Fully Managed and Fully Managed Enterprise tiers include this upgrade service without any on-demand hours consumption. This offers the owner peace of mind that your services will be kept up to date by our team of expert administrators. If you wish to upgrade your account to one of these tiers, please contact our Data Center Infrastructure Sales team.
** Support requests for software which has reached the end of its development cycle (EOL) will require an additional expenditure of admin hours to upgrade the software to a developer supported version. **
Expert hands-on assistance for features not listed above are available for an administrative fee with any package.
Sometimes you need additional, specialized assistance from our expert technicians. HostDime provides you the freedom to purchase services à la carte.
your needs grow, we will be there for you. We gladly provide assistance with upgrading your service upon request. We will thoroughly review your existing package, factor your current and future requirements, and provide custom tailored options. Every client has different needs and we will always do our best to accommodate your needs.
For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to contact us for a quick response.
HostDime developers work on critical operation components
that allow customers to easily purchase products, access tickets.
HostDime builds long term partnerships with our clients thanks to our large array of managed servers and our in-house, local, passionate customer support.
Lifetime hardware (parts & labor) warranty.
HostDime hardware warranty includes repair or replacement of warranted hardware only. Additional services, such as data restoration, are not included.
If there are issues updating any control panel, web service, or vendor-supplied software on a supported platform, we will help resolve them.
Tasks that clients can easily perform in control panel may have additional charge.
If you provide us a valid backup archive, we can help you restore it.
Tasks that clients can easily perform in control panel may have additional charge.
If your control panel supports it, we will help you configure it for remote backups on request.
Tasks that clients can easily perform in control panel may have additional charge.
Manipulation and/or creation of the HostDime specific ModSecurity rules to resolve issues as evident from replicable client concerns
Currently cPanel servers only.
Identification of the reason for a black listing detailed by the black listing party and evident from a bounce back provided by the client.
Resolution supported if no issues found.
Identifying the brute force attack and mitigating it by blocking the IP or IPs in question.
Attacks that require more advanced methods to mitigate fall under Network Attack Involving Custom Firewall Modifications.
Identifying the minor network attack and mitigating it by blocking the IP or IPs in question.
Attacks that require more advanced methods to mitigate fall under Network Attack Involving Custom Firewall Modifications.
We will help with basic configuration and service-level issue resolution on supported database software.
Tasks that clients can easily perform in control panel may have additional charge.
We will assist with restoring database data from existing backups to the supported database service.
Investigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not
caused by client is provided.
We can help with adjusting global or local supported PHP settings.
Investigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not
caused by client is provided.
We will help with basic configuration and service-level issue resolution on supported database software
Tasks that clients can easily perform in control panel may have additional charge.
We can help with adjusting global or local supported PHP settings.
Investigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not
caused by client is provided.
Change necessary configurations on the server only, provide information for a rebuttal to the PCI compliance certificate provider if necessary, and rechecks with any necessary additional configurations will be performed for free. An updated report will be necessary for the recheck.
We do not perform PCI compliance scans. We will not address PCI compliance issues that are not provided via an official report. PCI compliance Report : Review and Configuration
are provided for free under the Fully Managed and Enterprise level tiers once per quarter of the year only. Multiple unique PCI compliance Report : Review and Configuration request for a server will require a deduction of administration
time. Updated PCI scan reports from the original that include remaining failures provided within 24 hours of the original report will be treated as the same report.
We will assist with updating or upgrading the provided apache web server to supported versions.
Tasks that clients can easily perform in control panel may have additional charge.
We will help update or upgrade supported database service software.
Tasks that clients can easily perform in control panel may have additional charge.
PHP updates or upgrades to supportable versions are included. If you want to add or remove a supported PHP extension, we can assist.
Tasks that clients can easily perform in control panel may have additional charge.
We will help update supported database service software.
Tasks that clients can easily perform in control panel may have additional charge.
PHP updates or upgrades to supportable versions are included.
Tasks that clients can easily perform in control panel may have additional charge.
Detailed explanation of any issues that were detected upon request.
User must specify an e-mail address to receive the report. Further action may be subject to additional administration fees. Currently only available for Linux servers running
CentOS. Report e-mails will not be sent unless this service item is requested.
Detailed explanation of options for mitigating vulnerabilities detected by security advisor.
Offered for FREE only upon initial setup. All subsequent reviews and changes made will be subject to additional administration fees and must be requested. Review will not
be performed and report will not be sent unless this service item is requested.
Clients can request root access at any time by filling out a form in our CORE portal.
Root/Admin WHM/PLESK Access is enabled by default
Clients can request root access at any time by filling out a form in our CORE portal.
Root/Admin WHM/PLESK Access is enabled by default
Clients can request root access at any time by filling out a form in our CORE portal.
Root/Admin WHM/PLESK Access is enabled by default
HostDime builds long term partnerships with our clients thanks to our large array of managed servers and our in-house, local, passionate customer support.